Refund policy
We want you to be completely satisfied with your purchase from Rewardrobe. In the event that you are not entirely happy with your watch, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The watch must be returned in its original condition, unworn, and with all original packaging, tags, and accessories.
- The request for a refund must be initiated within 14 days of receiving the product.
- Proof of purchase, such as the order number or receipt, must be provided.
- Additionally, we kindly request our watch strap clients to exercise caution to prevent the edges of their new straps from rubbing against the case, as this may potentially cause damage in some cases.
Refund Process
- Contact our customer support team at contact.rewardrobe@gmail.com to initiate a refund request. Please provide your order details and the reason for the return.
- Once the refund request is approved, you will receive instructions on how to return the vintage watch. Please ensure the item is securely packaged to prevent damage during transit.
- After we receive and inspect the returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to the original payment method used for the purchase deducting any incurred shipping costs. Please note that it may take 5-7 business days for the refund to reflect in your account.
Non-Refundable Items
The following items are not eligible for refunds:
- Watches that have been altered, modified, or customized.
- Items damaged or showing signs of wear and tear due to mishandling or negligence.
- Gift cards or promotional items.
- If it is missing any supplied paperwork.
- Or, if it is missing any of the supplied accessories.
Waterproofing, Timekeeping, and Condition
Please note that we do not guarantee the waterproofing or water resistance of our vintage watches. Vintage watches, by their very nature, cannot be guaranteed to maintain a specific rate of timekeeping. This depends on various factors, including age, quality of the movement, and positional and temporal conditions of use. We provide information on the condition of each watch to the best of our knowledge, but please understand that vintage watches may exhibit variations in timekeeping accuracy.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.
Consumers in the European Union (EU) have the right to return used products within 14 days of receiving them, as part of the EU Consumer Rights Directive.
At Rewardrobe, we value your trust and strive to provide a seamless shopping experience. Our refund policy is designed to protect your rights as a customer while ensuring fairness and transparency. Please review this policy carefully and don't hesitate to reach out to us if you require any further assistance.